ONE2TEES USA TERMS AND CONDITIONS OF SERVICE

Online Store • E-Commerce Platform • In-Store Transactions

Effective Date: June 1, 2025Last Updated: March 2026Governing Law: State of Florida • United States Federal Law

❗ IMPORTANT — READ BEFORE PLACING YOUR ORDER

By placing an order — online, by phone, by email, or in person — you acknowledge that you have read, understood, and agreed to these Terms and Conditions in their entirety. These terms are legally binding. If you do not agree, do not place an order.

1. OFFICIAL LANGUAGE

The official language of all communications, agreements, and transactions is English. It is the customer's responsibility to obtain professional translation services if needed. No exceptions or accommodations will be made for language barriers after an order has been placed.

2. PAYMENT — 100% REQUIRED IN ADVANCE

⚠ FULL PAYMENT IS REQUIRED BEFORE PRODUCTION BEGINS — NO EXCEPTIONS. ONE2TEES USA requires 100% payment in advance for all orders. Production will not begin, artwork will not be reviewed, and no materials will be ordered until full payment has been received and cleared. A payment plan may be considered ONLY if expressly negotiated and agreed upon in writing by an authorized representative of ONE2TEES USA prior to placing the order. Verbal agreements regarding payment terms are not valid.

2.1 Accepted Payment Methods

• Visa, Mastercard, and Discover (credit/debit cards) • ACH Bank Transfer • Zelle (business account only) • Venmo (business account only) • Cash (in-person transactions only) ⚠ American Express is NOT accepted. A credit card processing surcharge of 3.5% will be applied to all card transactions, in compliance with Florida Statutes §501.0117. This fee will be disclosed at checkout.

2.2 Handling Fee

A non-refundable handling fee of 3.5% is automatically applied to all orders to cover processing, packaging, and administrative costs. This fee is itemized on your invoice.

3. ARTWORK AND FILE SUBMISSION REQUIREMENTS

3.1 File Specifications

All artwork must be submitted in one of the following formats: PDF (preferred), JPG, EPS, TIFF, or PNG, meeting these specifications: • Minimum resolution: 300 DPI at final print size • Color mode: CMYK — NOT RGB • Bleed: 0.125" on each side (1" for bumper stickers) • Fonts must be embedded or converted to outlines • No visible design lines, guides, templates, or watermarks

3.2 Customer Responsibility for File Quality

⚠ IF THE CUSTOMER APPROVES AN ARTWORK FILE, THEY ASSUME FULL RESPONSIBILITY FOR ITS QUALITY. The Company will print exactly what is submitted and approved. If a customer approves a low-resolution, incorrectly colored, or otherwise deficient file, the Company will proceed with production and NO REFUND OR REPRINT will be issued. The Company is not responsible for: • Typos, spelling errors, or design mistakes in submitted files • Low-resolution images that print blurry or pixelated • Incorrect colors from RGB-to-CMYK conversion • Missing fonts or unembedded images • Design elements outside safe zones or in bleed areas • Any difference between on-screen appearance and final printed product

4. ARTWORK APPROVAL AND CHANGE WINDOW

⚠ ONCE ARTWORK IS APPROVED, CHANGES MUST BE REQUESTED WITHIN 1 (ONE) HOUR. After the customer approves artwork — whether by written confirmation, email, digital signature, or click-through approval — the customer has a maximum of ONE (1) HOUR to request any changes. After this window expires, production may begin at any time and changes will not be accepted. Change requests after the 1-hour window may be accommodated at the Company's sole discretion and may result in additional charges and/or extended production timelines. The Company is not obligated to accommodate late change requests. It is the Customer's sole responsibility to carefully review all artwork proofs for accuracy — including spelling, colors, sizes, placement, and design — BEFORE approving.

5. NO REFUND POLICY — CUSTOM PRODUCTS

⚠ ALL SALES OF CUSTOM PRODUCTS ARE FINAL. NO REFUNDS. NO EXCHANGES. NO EXCEPTIONS. Once an order is placed and payment is received, ALL SALES ARE FINAL. Once artwork has been approved by the customer, there are absolutely NO REFUNDS, RETURNS, or EXCHANGES under any circumstances, including but not limited to: • Change of mind or buyer's remorse • Errors in customer-submitted or customer-approved artwork • Incorrect sizes or quantities selected by the customer • Color variations within acceptable industry standards • Delays in delivery caused by shipping carriers • Products that were not reviewed before approval This policy is standard in the custom printing industry and is enforceable under Florida and federal law for custom-manufactured goods.

5.1 Limited Exception — Company Defect Only

A reprint or refund will ONLY be considered if: • The Company produced the product with a significant manufacturing defect caused solely by our error • The Company printed a product materially different from the approved artwork (not color variation) • The product was damaged during our internal production process To request a remedy under this exception, the Customer must: • Contact ONE2TEES USA within 5 business days of receiving the order • Provide clear photographic evidence of the defect • Retain all defective products for potential return Approved remedies are limited to reprint or store credit — not cash refunds — unless otherwise required by applicable law.

5.2 Pre-Ordered and Custom-Specified Garments

No returns or exchanges will be accepted on pre-ordered garments, or items ordered with custom specifications requested by the customer, under any circumstances.

6. SHIPPING AND DELIVERY POLICY

6.1 Shipping Costs

Shipping is calculated at 20% of the order subtotal for standard shipping. Free shipping is available on orders exceeding $250.00 (before taxes and fees). Expedited shipping options are available at actual carrier rates.

6.2 Delivery Risk — Customer Responsibility

⚠ ONCE THE PACKAGE IS TRANSFERRED TO THE CARRIER, DELIVERY IS THE CUSTOMER'S RESPONSIBILITY. Title and risk of loss pass to the Customer upon delivery of the product to the shipping carrier. ONE2TEES USA is NOT responsible for: • Packages lost, stolen, or damaged in transit • Delays caused by the carrier, weather, or other circumstances beyond our control • Incorrect delivery addresses provided by the customer • Packages marked as delivered but not received by the customer

6.3 Shipping Insurance

Shipping insurance is available upon request at an additional cost. If the Customer wishes to insure their shipment, they MUST request shipping insurance IN WRITING before the order is shipped.

6.4 Estimated Delivery Times

• Florida: 3–7 business days after production completion • Continental U.S.: 5–10 business days after production completion • All times are estimates only and not guaranteed

7. PRODUCTION TIMELINE

Standard production time is 2 to 10 business days from the date of order confirmation and receipt of approved artwork. Production timelines are estimates, not guarantees.

7.1 Rush Orders

Rush production (same-day or next-day) is available subject to current capacity and at the Company's sole discretion. Rush orders incur an additional fee of 25% of the order total plus any expedited shipping costs. Rush availability must be confirmed in writing before relying upon it.

8. ORDER CANCELLATION AND MODIFICATIONS

Orders may not be cancelled or modified once production has commenced. Cancellation requests received after production has started may be subject to a fee equal to all costs incurred to that point, including materials and labor. Once the Customer has approved artwork, cancellation is not available.

9. SALES TAX

Florida state sales tax (currently 7%) is mandatory and non-negotiable on all taxable sales to Florida customers, pursuant to Florida Statutes Chapter 212. Tax-exempt certificates must be provided BEFORE invoice issuance — exemptions cannot be applied retroactively.

10. EMBROIDERY SERVICES

A one-time digitizing fee of $45.00 applies per unique embroidery design. If the Customer wishes to retain ownership of the digitized file, an additional file ownership fee of $45.00 is required.

11. INTELLECTUAL PROPERTY

The Customer guarantees they own or have all necessary rights and permissions for any artwork, logos, images, or copyrighted material submitted. The Customer agrees to indemnify ONE2TEES USA from all claims arising from intellectual property infringement.

12. QUANTITY VARIANCE

Custom printing is subject to a standard industry variance of -5% to +10% of the ordered quantity. Orders within this range are considered complete and will be billed accordingly.

13. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ONE2TEES USA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. The Company's total liability shall not exceed the amount paid for the specific order giving rise to the claim.

14. PRIVACY AND DATA PROTECTION

ONE2TEES USA complies with the Florida Information Protection Act (FIPA), Fla. Stat. §501.171. We use SSL encryption for all online transactions. Customer artwork files are stored securely and used solely for order fulfillment. We do not sell personal information to third parties.

15. ONLINE TRANSACTIONS — ELECTRONIC COMMERCE

Our online store is governed by the E-SIGN Act (15 U.S.C. §7001) and UETA (Fla. Stat. §668.50). Click-through acceptance constitutes a valid, binding agreement. You consent to receive electronic communications from ONE2TEES USA.

16. FORCE MAJEURE

The Company shall not be liable for delays caused by circumstances beyond its reasonable control, including natural disasters, pandemics, government actions, supply chain disruptions, power outages, or acts of God.

17. DISPUTE RESOLUTION

Parties agree to attempt informal resolution within 30 days of written notice. If unsuccessful, disputes shall be submitted to binding arbitration under AAA Commercial Rules in Martin County, Florida. CLASS ACTION WAIVER: Neither party may bring class action claims. These Terms are governed by Florida law.

18. STATUTE OF LIMITATIONS

⚠ ANY CLAIM MUST BE FILED WITHIN ONE (1) YEAR OF THE CAUSE OF ACTION OR IT IS PERMANENTLY BARRED.

19. CONSUMER PROTECTION COMPLIANCE

ONE2TEES USA complies with: Florida DUTPA (Fla. Stat. §501.201), FTC Act (15 U.S.C. §41), CAN-SPAM Act, ADA website accessibility standards, and all other applicable federal and state consumer protection laws.

20. INDEMNIFICATION

The Customer agrees to indemnify, defend, and hold harmless ONE2TEES USA, its owners, officers, employees, and agents from all claims, damages, costs, and attorney's fees arising from: the Customer's use of services, breach of these Terms, intellectual property infringement, or false information provided.

21. MODIFICATIONS TO TERMS

ONE2TEES USA reserves the right to modify these Terms at any time. Changes are effective upon posting with an updated date. Continued use of services constitutes acceptance of modified Terms.

22. SEVERABILITY AND ENTIRE AGREEMENT

If any provision is found unenforceable, it shall be modified or severed without affecting remaining provisions. These Terms, together with our Privacy Policy and order confirmation, constitute the entire agreement between the parties.

23. CONTACT INFORMATION

ONE2TEES USA Palm City, Florida Phone: (772) 209-1041 WhatsApp: +1 (728) 209-1041 Email: sales@one2teesusa.com Website: www.one2teesusa.com Hours: Monday–Friday, 8:00 AM – 5:00 PM ET

QUICK REFERENCE — KEY POLICIES

•100% Payment: Required in full before any production begins.
•No Refunds: All custom product sales are final once artwork is approved.
•1-Hour Change Window: Changes must be requested within 1 hour of artwork approval.
•File Quality: Customer approves artwork = customer is responsible for quality.
•Shipping: Risk passes to customer when package reaches carrier. Insurance available on request.
•Errors: Company defects only qualify for reprint consideration within 5 business days.
•Rush Fee: 25% surcharge + expedited shipping. Must be confirmed in writing.
•Embroidery: $45 digitizing fee per design. File ownership requires additional $45.
•Tax: 7% Florida sales tax mandatory. Non-negotiable.
•Disputes: Binding arbitration in Martin County, FL. 1-year limitation.

ONE2TEES USA — Making Your Vision a Reality

one2teesusa.com • (772) 209-1041 • sales@one2teesusa.com